Everything you need to know about ordering, delivery, payments, and partnering with Njoku Express.
Ordering & Delivery
You can place an order directly through our website by selecting Order Food or Express Grocery, or by contacting us. Once your order is confirmed, a rider will be assigned and your items delivered to your address in Limbe.
Most deliveries are completed within 30–60 minutes, depending on your location, order size, and current order volume. We'll keep you updated if anything changes along the way.
We currently cover Down Beach and the surrounding zones across Limbe. If you're unsure whether we deliver to your area, contact us and we'll confirm before you order.
We deliver across Limbe including: Down Beach, Bota, Mile 2, Mile 3, Mile 4, Mile 6, Motowoh, Mbonjo, Mabeta, Church Street, New Town, Cassava Farm, GRA, Batoke, Man O'War Bay, Isokolo, Limbola, Seme, and Ngeme. Not sure if we cover your street? Just ask us.
You can cancel free of charge before a rider has been assigned or before collection from the vendor. Once a rider is en route, cancellation may not be possible and a partial charge may apply.
There's no strict minimum, though very small orders may carry a standard delivery fee that makes larger orders more cost-effective.
Email us at support@njokuexpress.com within 30 minutes of delivery with your order details and a photo if possible. We'll investigate and resolve it quickly, including a refund where applicable.
Payments & Pricing
We accept MTN Mobile Money, Orange Money, and Cash on Delivery. You can choose your preferred method at checkout.
Delivery fees vary based on your zone and distance from the vendor. The exact fee is shown before you confirm your order.
Eligible refunds are processed within 24–48 hours to your mobile money account, or as a cash refund or delivery credit for cash orders. See our full Returns & Refunds policy for details.
Yes — email us at support@njokuexpress.com with your order details and we'll send you a receipt for your records.
Business Partners
Visit our Partner With Us page and submit the application form. Our team will reach out by email to discuss next steps and onboarding.
Commission rates depend on your business type and order volume. We'll walk you through our pricing during onboarding.
Riders & Safety
Yes, all riders go through an identity verification process and are briefed on safe handling of food, groceries, and customer interactions.
Your rider will call the phone number provided with your order. Please stay reachable during your estimated delivery window to avoid delays.
Still have questions?
Email our support team — we respond within a few hours.