At Njoku Express, we value the trust you place in us to deliver your goods across Limbe. This document outlines how we handle your data and our commitment to fair returns.
Your digital footprint is treated with the same care as your physical packages. Here is how we manage your information.
We collect essential identifiers including phone numbers and precise delivery locations within Limbe to ensure accurate route optimisation and driver coordination.
Your data helps us map the "Elephant Paths" — our proprietary delivery routes — minimising transit times and improving delivery predictability in coastal areas.
All personal information is encrypted at rest. We strictly limit data access to active delivery personnel only for the duration of the active mission. Your phone number is masked for drivers once a delivery is completed.
We stand behind every delivery. If something goes wrong, our returns process is straightforward and customer-first.
Orders can be cancelled at no charge within 5 minutes of placement. After dispatch, a 500 FCFA cancellation fee applies.
If your order arrives with missing or visibly damaged items, contact us within 2 hours of delivery for a full review and refund.
In the event of an incorrect delivery, we will dispatch the correct item at no additional cost. The wrong item must be returned to the rider.
Approved refunds are processed within 24–48 hours back to the original MoMo or Orange Money account used at checkout.
Perishable food items, prescription medications, and personalised grocery orders cannot be returned once delivered. If there is a quality issue, contact support@njokuexpress.com within 1 hour with photo evidence.
As a Njoku Express customer, you have full rights over how your personal data is used within our platform.
Request a full copy of your personal data at any time by emailing support@njokuexpress.com.
You can request permanent deletion from our systems. Active or pending orders may delay this until completion.
If any of your details are inaccurate, request a correction and we will update our records within 48 hours.
Njoku Express does not sell, rent, or share your personal data with third parties for marketing purposes under any circumstances.
Transparent local delivery scenarios designed for the Limbe marketplace. We ensure fairness for both buyers and sellers.
Perishable items must be inspected immediately upon delivery. Returns are not accepted after the delivery agent has left the premises.
If an item is damaged during transit, take a photo immediately and notify the driver. We will initiate an investigation within 2 hours.
Approved reimbursements are processed instantly via MTN MoMo or Orange Money. No bank delays, no paperwork — just speed.
Savor the authentic flavors of Limbe. From steaming Ndole and Achu to perfectly grilled fresh fish from Down Beach, our 'Elephant Speed' ensures your meal arrives piping hot.
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