Njoku Express operates throughout the entire Limbe municipality, including Down Beach, Mile 4, Mile 2, Bota, and Middle Farms. We also offer scheduled routes to Buea and Tiko for business clients.
Express deliveries are completed within 35–50 minutes for food orders and within 2 hours for grocery deliveries. Standard scheduled deliveries are completed within the same day, depending on the time slot selected.
Yes! Once your order is confirmed, you will receive an NJX tracking number. Enter it in the Track Order bar on our homepage to get real-time GPS updates on your rider's location.
Yes. Our Grocery Concierge service allows you to order from any market in Limbe — including Limbe Main Market, Bota Market, and Mile 4 Market. Simply list your items and we will source them for you.
If an item is unavailable at the market, our rider will call you before purchasing to suggest alternatives or confirm whether you would like to skip that item. You will only be charged for what is successfully sourced.
You can cancel within 5 minutes of placing your order at no charge. After that, a cancellation fee may apply if the rider has already been dispatched. Contact us immediately at support@njokuexpress.com.
Absolutely. All medical orders are handled with strict confidentiality. Your order details are only shared with the assigned rider and the pharmacy — never with third parties. We comply with applicable Cameroonian data protection guidelines.
For urgent medical needs, our Express Delivery option targets delivery within 45–60 minutes depending on availability. Call our support line directly for critical emergencies and we will prioritise your order immediately.
Yes, for prescription medication you will need to provide a valid prescription which our rider will collect or verify at the pharmacy. We do not facilitate delivery of any controlled or illegal substances.
Yes! MTN Mobile Money is our most popular payment method. After placing your order, you will receive a prompt or payment number to complete the transfer. Confirmation is instant and your rider is notified automatically.
Yes, Cash on Delivery (COD) is available for all order types. Please have the exact amount ready when your rider arrives. For grocery orders, the final amount will be confirmed by the rider after purchasing your items.
Yes, Orange Money is fully supported. Select it at checkout and follow the transfer instructions. Our system confirms payment within seconds so your order can be processed immediately.